Shipping Policy

Last Updated: March 2026

Thank you for shopping at GrabPanda.com. This Shipping Policy explains how orders are processed and delivered to customers across India.

1. Order Processing Time

All orders placed on GrabPanda.com are processed within 1–2 business days after payment confirmation.

Orders are processed Monday to Saturday, excluding public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email or SMS with tracking details.

2. Delivery Time

Estimated delivery time depends on the destination location.

Typical delivery times:

• Metro cities: 3–5 business days
  • Tier-2 and Tier-3 cities: 4–7 business days
  • Remote locations: 5–8 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or high order volumes.

3. Shipping Charges

Shipping costs are calculated at checkout depending on:

• Delivery location
  • Order weight
  • Promotional offers or discounts

Occasionally, GrabPanda may offer free shipping promotions on selected orders.

4. Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS. This allows you to track the status of your shipment in real time.

If you do not receive tracking information within 48 hours, please contact our support team.

5. Delivery Partners

GrabPanda works with reliable third-party logistics providers to deliver orders safely across India.

Delivery partners may vary depending on the customer’s location.

6. Delivery Issues

If you experience any issues with your delivery such as:

• Delayed shipment
  • Lost package
  • Incorrect delivery address

Please contact us immediately so we can assist you.

7. Incorrect Address

Customers are responsible for providing accurate shipping information during checkout.

GrabPanda is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

8. Damaged Packages

If your package arrives damaged, please contact us within 24 hours of delivery and provide photos of the package and product.

Our support team will assist you according to our Return & Refund Policy.

9. Contact Information

For shipping-related inquiries, please contact us:

Email: support@grabpanda.com
Website: https://grabpanda.com

Our support team typically responds within 24–48 hours.