Refund and Returns Policy

Last Updated: March 2026

At GrabPanda.com, customer satisfaction is important to us. Because we specialize in thrift and pre-owned clothing, each item is carefully inspected before being listed on our website. This policy explains when returns and refunds are accepted.

Return Eligibility

Customers may request a return within 3 days of receiving the order if:

The wrong item was delivered
• The item arrived damaged or defective
• The product is significantly different from the description

To request a return, customers must contact our support team within the return window.

Non-Returnable Items

Due to the nature of thrift clothing, the following items are generally not eligible for return:

Items marked as Final Sale
• Products showing normal signs of wear expected in pre-owned clothing
• Items damaged after delivery due to misuse
• Clearance or discounted items (unless defective)

Condition of Returned Items

To qualify for a return, items must:

Be in the same condition as received
• Not be washed, altered, or further damaged
• Include original packaging (if applicable)

GrabPanda reserves the right to reject returns that do not meet these conditions.

Refund Process

Once the returned item is received and inspected, customers will be notified regarding the approval or rejection of the refund.

If approved:

Refunds are processed within 5–7 business days
• Refunds will be issued to the original payment method

Processing time may vary depending on the payment provider or bank.

Return Shipping

Customers may be responsible for return shipping costs unless:

The wrong item was delivered
• The item was damaged upon arrival

In such cases, GrabPanda may cover the return shipping cost.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery and provide:

Order number
• Photos of the item and packaging

Our support team will review the issue and provide a suitable resolution.

Order Cancellation

Orders may be cancelled before shipment. Once the order has been shipped, cancellation may no longer be possible and the return process must be followed.