FAQs

1. Are the products on Grabpanda authentic?

Yes. Every item listed on Grabpanda is carefully inspected by our team for quality and authenticity before it is listed on the website.

2. Are the clothes new or pre-owned?

Grabpanda offers a mix of carefully selected pre-owned and surplus fashion items. Each product page clearly mentions the condition so customers know exactly what they are purchasing.

3. How do I know the condition of the item?

We provide clear product photos and detailed descriptions for every item. Any visible wear or special details are mentioned so there are no surprises.

4. Are the clothes cleaned before shipping?

Yes. All clothing items go through quality inspection and proper cleaning before they are packed and shipped.

5. How do I choose the correct size?

Each product page includes size details and measurements. We recommend comparing these measurements with a similar item you already own.

6. What payment methods do you accept?

Grabpanda accepts UPI, credit cards, debit cards, net banking, and Cash on Delivery (COD) in most locations across India.

7. How long does delivery take?

Orders are usually processed within 24–48 hours, and delivery typically takes 3–7 business days depending on your location in India.

8. Do you ship across India?

Yes. Grabpanda delivers to most cities and towns across India through reliable courier partners.

9. Can I return or exchange an item?

Yes. If the item is eligible under our return policy, you can request a return or exchange within the specified return period.

10. Why are Grabpanda prices lower than retail stores?

Grabpanda focuses on sustainable fashion and thrift shopping, allowing customers to buy high-quality fashion at a fraction of the original retail price.

11. Will the product look exactly like the photos?

Yes. All images shown on Grabpanda are actual photos of the product, so customers receive exactly what they see.

12. How can I contact Grabpanda support?

You can reach our support team through the Contact Us page or email, and we will respond as quickly as possible.