Privacy Policy

Last Updated: [21.12.2025]

Welcome to GrabPanda. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from grabpanda.com.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or interact with GrabPanda, we may collect the following information:

a) Personal Information

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment-related details (processed securely via third-party gateways; we do not store card details)

b) Order & Account Information

• Products viewed or purchased

• Order history

• Communication with customer support

c) Technical Information

• IP address

• Browser type

• Device information

• Cookies and usage data

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Deliver products and manage shipping

• Communicate order updates and support responses

• Improve website performance and user experience

• Prevent fraud and ensure security

• Comply with legal and regulatory requirements

We do not sell or rent your personal data to third parties.

3. Thrift-Specific Transparency

GrabPanda is a thrift-only platform offering pre-owned products.
Customer information is never used to misrepresent product condition, origin, or authenticity.

All data collected is strictly for operational, legal, and service-related purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences

• Analyze website traffic

• Improve site functionality

You can disable cookies in your browser settings, but some features of the website may not function properly.

5. Sharing of Information

We may share limited information with:

• Shipping and logistics partners (for order delivery)

• Payment gateway providers (to process payments securely)

• Legal or regulatory authorities (if required by law)

All third parties are required to handle your data responsibly and securely.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (subject to legal obligations)

• Opt out of promotional communications

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

GrabPanda does not knowingly collect personal information from children under the age of 18.
If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: support@grabpanda.com
Website: https://grabpanda.com