Terms & Conditions

Last updated: [3.11.2025]

Welcome to GrabPanda.
By accessing or using grabpanda.com, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About GrabPanda

GrabPanda is an online platform that sells thrift / pre-owned clothing and accessories.
All products listed on our website are pre-owned, unless clearly stated otherwise.

Each item is individually inspected and described to the best of our ability.

2. Eligibility to Use the Website

By using this website, you confirm that:

• You are at least 18 years old, or

• You are using the website under supervision of a parent or legal guardian

3. Product Information & Condition

• All products sold on GrabPanda are thrift / pre-owned

• Minor signs of wear are normal and expected

• Product images shown are actual images of the item

• Condition is clearly mentioned using a grading system (e.g. 8/10, 9/10)

We make every effort to display accurate information, but slight variations in color or appearance may occur due to lighting or screen differences.

4. Pricing & Payment

• All prices are listed in Indian Rupees (INR)

• Prices are subject to change without prior notice

• Payment must be completed before order dispatch

• Available payment methods may include:

  • Online payments

  • Cash on Delivery (COD), where applicable

GrabPanda reserves the right to cancel orders in case of pricing or payment errors.

5. Order Acceptance & Cancellation

• Placing an order does not guarantee acceptance

• We reserve the right to:

  • Cancel or limit quantities

  • Refuse service to any user for valid reasons

Orders can be cancelled before dispatch only.
Once shipped, cancellation is not possible.

6. Shipping & Delivery

Shipping timelines, charges, and conditions are governed by our Shipping Policy.
Delivery timelines are estimates and may vary due to external factors beyond our control.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Due to the nature of thrift products:

• Returns are accepted only in specific cases

• Change-of-mind returns are not supported

Please review the policy carefully before placing an order.

8. User Responsibilities

You agree to:

• Provide accurate personal and delivery information

• Not misuse the website or its content

• Not attempt fraud, abuse, or unauthorized access

Any misuse may result in suspension or termination of access.

9. Intellectual Property

All content on this website, including:

• Logos

• Text

• Images

• Design elements

are the property of GrabPanda or its content partners and may not be copied, reproduced, or used without prior written permission.

10. Limitation of Liability

GrabPanda shall not be liable for:

• Indirect or incidental damages

• Delays caused by logistics partners

• Issues arising from incorrect user information

• Normal wear and tear associated with thrift items

Our maximum liability, if any, shall not exceed the value of the product purchased.

11. Third-Party Services

We may use third-party services for:

• Payments

• Shipping

• Analytics

GrabPanda is not responsible for the practices or policies of these third parties.

12. Governing Law

These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in India.

13. Changes to Terms

GrabPanda reserves the right to modify these Terms & Conditions at any time.
Updates will be posted on this page with a revised date.

Continued use of the website after changes implies acceptance of the updated terms.

14. Contact Us

For any questions regarding these Terms & Conditions, contact us at:

📧 Email: support@grabpanda.com
🌐 Website: https://grabpanda.com