1. Home /
  2. Page
Previous page

Refund and Returns Policy

At GrabPanda, we specialize in thrift / pre-owned clothing. Since every item is unique and previously used, our return and refund policy is designed to be fair, transparent, and clearly defined.

By placing an order on grabpanda.com, you agree to the terms below.

1. Nature of Thrift Products

  • All products sold on GrabPanda are pre-owned (thrift) unless explicitly stated otherwise.

  • Each product is individually inspected, photographed, and assigned a condition grade.

  • Minor signs of wear are normal for thrift items and are not considered defects.

We encourage customers to carefully review:

  • Product images

  • Product description

  • Condition rating

before placing an order.

2. Return Eligibility

Returns are accepted only under the following conditions:

✔ You received a wrong product
✔ You received a product significantly different from the description
✔ The product has a major undisclosed defect not mentioned on the product page

❌ Returns are NOT accepted for:

  • Size or fit issues

  • Minor wear consistent with the stated condition

  • Change of mind after delivery

  • Expectation mismatch for thrift / pre-owned items

3. Return Request Timeline

  • A return request must be raised within 48 hours of delivery.

  • Requests made after 48 hours may not be accepted.

To initiate a return, contact us at:
📧 support@grabpanda.com

Please include:

  • Order ID

  • Clear photos/videos of the issue

  • A brief explanation

4. Return Approval Process

  • All return requests are reviewed manually.

  • If approved, we will provide return instructions.

  • Items must be returned in the same condition as received, without further use or damage.

5. Refund Policy

Once the returned item is received and inspected:

  • ✔ Approved refunds are processed within 5–7 business days

  • ✔ Refunds are issued to the original payment method

  • ✔ For Cash on Delivery (COD) orders, refunds are processed via bank transfer or store credit

Shipping charges (if any) are non-refundable, unless the return is due to our error.

6. Non-Returnable Items

The following are non-returnable unless damaged or misrepresented:

  • Items marked as Final Sale

  • Products sold at clearance or heavy discount

  • Accessories (if mentioned on product page)

7. Exchange Policy

  • Exchanges are subject to product availability

  • Since thrift items are usually one-of-one, exchanges may not always be possible

  • In such cases, a refund or store credit may be offered (if eligible)

8. Cancellations

  • Orders can be cancelled before dispatch only

  • Once shipped, cancellation is not possible

9. Transparency Commitment

GrabPanda is committed to:

  • Honest product descriptions

  • Clear condition grading

  • Real product images

We do not misrepresent the nature or condition of thrift products.

10. Contact Us

For any questions regarding returns or refunds, reach out to us:

📧 Email: support@grabpanda.com
🌐 Website: https://grabpanda.com