Last Updated: March 2026
Welcome to GrabPanda.com. These Terms of Service govern your use of the GrabPanda website and services. By accessing or purchasing from our website, you agree to comply with these terms.
1. Overview
GrabPanda.com is an online platform that offers thrift and pre-owned clothing in India. By using this website, you agree to follow the policies, terms, and conditions outlined on this page.
These terms apply to all users of the site, including visitors, customers, and vendors.
2. Use of Website
By using GrabPanda.com, you agree that:
• You are at least 18 years old or using the site with parental permission.
• You will not use the website for any unlawful activity.
• You will not attempt to damage, hack, or misuse the website.
We reserve the right to restrict or terminate access if users violate these terms.
3. Product Information
GrabPanda sells thrift and pre-owned clothing items.
While we carefully inspect every item before listing it on the website, some products may show minor signs of previous use. Product descriptions and images aim to accurately represent the item.
Colors may slightly vary due to lighting or device screen differences.
4. Pricing and Payments
All prices listed on GrabPanda.com are displayed in Indian Rupees (INR).
Prices may change without prior notice. Payments are processed through secure third-party payment gateways.
GrabPanda does not store sensitive payment details such as card numbers.
5. Orders and Order Acceptance
After placing an order, customers will receive an order confirmation email.
GrabPanda reserves the right to cancel or refuse any order in the following situations:
• Product availability issues
• Payment verification problems
• Suspected fraudulent activity
• Incorrect pricing or listing errors
If an order is cancelled after payment, a refund will be issued.
6. Shipping
Orders are typically processed within 1–2 business days.
Delivery times may vary depending on the customer's location and courier service availability. More details are available in our Shipping Policy page.
7. Returns and Refunds
Customers may request returns in accordance with our Return & Refund Policy.
Because GrabPanda sells thrift clothing, returns may only be accepted under specific conditions such as:
• Wrong item delivered
• Damaged product received
Refunds are processed after inspection of returned items.
8. Intellectual Property
All content on GrabPanda.com including:
• Logos
• Website design
• Product images
• Text and graphics
is the property of GrabPanda and may not be copied or reproduced without permission.
9. Third-Party Services
GrabPanda may use third-party services including:
• Payment processors
• Shipping providers
• Analytics services
These services may have their own terms and policies.
10. Limitation of Liability
GrabPanda shall not be held responsible for any indirect, incidental, or consequential damages resulting from the use of our website or products.
11. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Updates will be posted on this page.
12. Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: support@grabpanda.com
Website: https://grabpanda.com