Return and Exchange Policy
We want every Grabpanda order to feel clear after checkout. This page explains when items can be returned, how refund Exchange reviews work, and what happens after an approved return reaches us. We're a small thrift business with limited, often one-of-a-kind stock. Please check photos, condition, measurements and size carefully before ordering.
Return Exchange Window
3 days from delivery
How a return works
Returns and refunds are separate steps. A return request handles eligibility, shipment, and inspection. A refund sends or records the money after the return is approved.
Open your order
Go to your account order history or track your order using the order number and checkout contact details.
Choose eligible items
Select the item quantity you want to return and share the reason, notes, and photos when needed.
Wait for review
Our team, and the vendor when applicable, reviews the request against the return window and item condition.
Send the item back
After approval, follow the return instructions. Keep your carrier receipt until the return is closed.
Inspection and refund
Once received and inspected, eligible refunds are issued to the original payment method or recorded manually.
Eligible returns
Delivered physical products requested within 7 days of delivery.
Wrong item received compared with the product ordered.
Major undisclosed defect or damage not shown in the listing photos or description.
Significant measurement difference from the measurements provided on the product page.
Item must be returned in the same condition received, without washing, wearing, alteration, or additional damage.
Items that may not qualify
Minor wear consistent with pre-owned clothing
Size or fit issues when measurements were clearly provided before purchase.
Items that have been worn, washed, altered, stained, damaged, or returned outside the approved return period.
Change of mind or simply not liking the style after delivery.
No unboxing video is provided
The package was received intact with no signs of tampering
The claim is raised after 48 hours of delivery
Refund Exchange Policy
Refunds are capped at the remaining refundable order balance. Shipping, taxes, discounts, and fees may be adjusted based on the approved items and the condition received.
Original payment method
Card, PayPal, Razorpay, and Paystack refunds are sent back through the original payment provider when possible.
Partial refunds
If only part of an order is returned, the refund may include the item amount, eligible tax, and selected fees.
Manual refunds
COD, cash, POS, and manual payments may be handled outside the payment gateway and recorded by the store team.
Inventory review
Refunds and inventory are separate decisions. Items are restocked only after inspection confirms they can be resold.
Return request statuses
These are the typical states you may see as the return moves from request review to refund completion.
Your return request has been submitted for review.
The return is accepted and return instructions are provided.
The returned item is on its way back to the store or vendor.
The returned item has arrived and is waiting for inspection.
The approved refund is being prepared or sent to the payment provider.
The refund has been issued or manually recorded.
Ready to review an order?
Start from your order history if you have an account. If you checked out without signing in, use the tracking page with your order number and checkout email or phone.