Shipping Policy – GrabPanda
Effective Date: March 28, 2022
At GrabPanda, we strive to deliver your orders safely and on time. Please review our shipping and delivery policy to understand how we process and deliver orders within India and internationally.
1. Order Processing and Dispatch
All orders are processed after payment confirmation or verification of the applicable payment arrangement.
Orders are generally dispatched within 72 business hours after payment confirmation.
Business hours exclude Sundays and public holidays.
Orders placed during holidays, promotional sales, or periods of high demand may require additional processing time.
You will receive shipping or tracking details once your order has been dispatched, where tracking is available.
2. Domestic Shipping – India
We offer shipping across India through our available delivery partners.
Fast Shipping
Estimated delivery time: 2–7 business days after dispatch.
Normal Shipping
Estimated delivery time: 2–12 business days after dispatch.
Delivery timelines are estimates and may vary depending on the destination, courier service availability, weather conditions, public holidays, and other circumstances beyond our control.
3. International Shipping
GrabPanda accepts international orders for eligible destinations.
Estimated delivery time: 10–30 business days after dispatch.
Delivery times may vary depending on the destination country, customs clearance, local postal services, and international courier operations.
Any applicable customs duties, import taxes, or other charges imposed by the destination country are the customer's responsibility unless otherwise stated at checkout.
International delivery availability may vary by destination.
4. Payment Options
GrabPanda offers the following payment options, subject to availability at checkout:
Prepaid Orders
Customers can pay the full order amount using the available online payment methods. Orders are processed for dispatch after successful payment confirmation.
Partial Cash on Delivery (COD)
Eligible customers may place orders using our partial COD option, where a portion of the order amount is paid in advance and the remaining balance is payable upon delivery, according to the terms displayed at checkout.
For partial COD orders, dispatch processing begins after the required advance payment is successfully confirmed. Any applicable advance payment and COD conditions will be communicated during checkout.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before the order is placed. Charges may vary based on the shipping destination, selected shipping method, order details, and applicable promotions.
6. Order Tracking
Once your order has been dispatched, tracking information will be shared where available. You can use the provided tracking details to monitor your shipment.
Tracking updates may take some time to appear after dispatch.
7. Delivery Delays
While we make every reasonable effort to deliver orders within the estimated timelines, delays may occur due to courier disruptions, adverse weather, customs inspections, incorrect or incomplete addresses, public holidays, or other unforeseen circumstances.
GrabPanda cannot guarantee delivery by a specific date unless expressly confirmed at the time of purchase.
8. Incorrect Address and Failed Delivery
Customers are responsible for providing accurate and complete shipping information at checkout. Additional charges or delivery delays may arise if an address is incorrect, incomplete, or inaccessible.
If a delivery attempt fails, the courier may attempt redelivery or return the shipment according to its policies.
9. Contact Us
For questions about shipping, dispatch, tracking, or delivery, please contact GrabPanda through the contact details provided on our website.
When contacting us, please include your order number so that we can assist you more efficiently.
GrabPanda reserves the right to update this Shipping Policy when necessary. Any updated version will be published on this page.