This section applies to orders shipped by Grabpanda to delivery addresses outside India. International returns may involve additional courier, customs and import-related procedures.
International return requests are subject to this policy and any mandatory consumer protection rights applicable in the customer's country of delivery.
1. Reporting an International Return
Customers who receive an incorrect, damaged or materially misdescribed product should contact Grabpanda as soon as reasonably possible, preferably within 3 calendar days of delivery.
Please email hi@grabpanda.com with:
Your order number.
The reason for requesting a return.
Photographs clearly showing the product and the issue.
Any relevant delivery or packaging evidence.
This notification period does not reduce any longer return, cancellation or consumer rights required by applicable law.
2. Eligible International Returns
Subject to applicable law and review, eligible return reasons include:
Incorrect product received.
Product damaged during delivery.
Major defects or damage that were not disclosed in the product listing.
Significant discrepancies between the actual product and the measurements or description provided on the product page.
If an issue is verified as resulting from an error on Grabpanda's part, Grabpanda will bear the applicable reasonable return shipping costs, subject to applicable law.
3. Change of Mind, Size & Fit Issues
We understand that sizing and fit can be challenging when purchasing pre-owned clothing online.
For international orders:
Returns due to change of mind or personal preference are subject to the applicable consumer laws of the destination country.
Minor size or fit concerns may be considered under Grabpanda's voluntary return arrangements, subject to approval and the applicable return shipping arrangements.
Where the customer is responsible for return shipping, the applicable costs will be communicated before the return is authorised, to the extent permitted by law.
Where a destination country's consumer protection laws provide a mandatory cancellation or withdrawal right, those rights will take precedence over this voluntary policy.
4. Clearance Sales, Coupon Codes & Exchanged Products
Products purchased during clearance or final-sale promotions, products purchased using coupon codes, and previously exchanged products are not eligible for voluntary change-of-mind returns or exchanges, except where required by applicable consumer protection laws.
These exclusions do not remove a customer's mandatory legal rights concerning products that are incorrect, defective, damaged or materially different from their description.
5. International Return Shipping & Reverse Pickup
All international returns require prior approval from Grabpanda.
Where international reverse pickup is available through our courier partners, Grabpanda will provide the applicable pickup instructions.
Where reverse pickup is unavailable, customers may be required to send the approved return using a reliable, trackable international courier service.
Customers must not send products back without receiving return authorisation and shipping instructions.
The customer should retain the return shipment receipt and tracking information until the return is completed.
6. Customs Duties, Import Taxes & International Charges
International orders may be subject to customs duties, import taxes, VAT, brokerage fees and other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.
Any import duties, taxes or customs charges paid to the destination country's authorities are separate from the product price and are not automatically refundable by Grabpanda.
For returns resulting from a verified error on Grabpanda's part, any applicable return shipping and related customs expenses will be handled in accordance with applicable law and the return arrangements confirmed by our team.
Customers must follow the customs documentation instructions provided by Grabpanda or the authorised courier when returning an item.
7. Return Inspection & Refund Processing
Approved international returns are inspected after they reach the designated return facility.
Products should be returned in the same condition in which they were received, allowing for reasonable handling necessary to inspect the item and subject to applicable consumer law.
Once the return is approved following inspection, eligible refunds will be processed through the original payment method where supported.
International refunds may take additional time depending on the payment provider, banking network and currency conversion process.
Any currency coInternational Orders – Returns, Refunds & Exchanges
This section applies to orders shipped by Grabpanda to delivery addresses outside India. International returns may involve additional courier, customs and import-related procedures.
International return requests are subject to this policy and any mandatory consumer protection rights applicable in the customer's country of delivery.
1. Reporting an International Return
Customers who receive an incorrect, damaged or materially misdescribed product should contact Grabpanda as soon as reasonably possible, preferably within 3 calendar days of delivery.
Please email hi@grabpanda.com with:
Your order number.
The reason for requesting a return.
Photographs clearly showing the product and the issue.
Any relevant delivery or packaging evidence.
This notification period does not reduce any longer return, cancellation or consumer rights required by applicable law.
2. Eligible International Returns
Subject to applicable law and review, eligible return reasons include:
Incorrect product received.
Product damaged during delivery.
Major defects or damage that were not disclosed in the product listing.
Significant discrepancies between the actual product and the measurements or description provided on the product page.
If an issue is verified as resulting from an error on Grabpanda's part, Grabpanda will bear the applicable reasonable return shipping costs, subject to applicable law.
3. Change of Mind, Size & Fit Issues
We understand that sizing and fit can be challenging when purchasing pre-owned clothing online.
For international orders:
Returns due to change of mind or personal preference are subject to the applicable consumer laws of the destination country.
Minor size or fit concerns may be considered under Grabpanda's voluntary return arrangements, subject to approval and the applicable return shipping arrangements.
Where the customer is responsible for return shipping, the applicable costs will be communicated before the return is authorised, to the extent permitted by law.
Where a destination country's consumer protection laws provide a mandatory cancellation or withdrawal right, those rights will take precedence over this voluntary policy.
4. Clearance Sales, Coupon Codes & Exchanged Products
Products purchased during clearance or final-sale promotions, products purchased using coupon codes, and previously exchanged products are not eligible for voluntary change-of-mind returns or exchanges, except where required by applicable consumer protection laws.
These exclusions do not remove a customer's mandatory legal rights concerning products that are incorrect, defective, damaged or materially different from their description.
5. International Return Shipping & Reverse Pickup
All international returns require prior approval from Grabpanda.
Where international reverse pickup is available through our courier partners, Grabpanda will provide the applicable pickup instructions.
Where reverse pickup is unavailable, customers may be required to send the approved return using a reliable, trackable international courier service.
Customers must not send products back without receiving return authorisation and shipping instructions.
The customer should retain the return shipment receipt and tracking information until the return is completed.
6. Customs Duties, Import Taxes & International Charges
International orders may be subject to customs duties, import taxes, VAT, brokerage fees and other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.
Any import duties, taxes or customs charges paid to the destination country's authorities are separate from the product price and are not automatically refundable by Grabpanda.
For returns resulting from a verified error on Grabpanda's part, any applicable return shipping and related customs expenses will be handled in accordance with applicable law and the return arrangements confirmed by our team.
Customers must follow the customs documentation instructions provided by Grabpanda or the authorised courier when returning an item.
7. Return Inspection & Refund Processing
Approved international returns are inspected after they reach the designated return facility.
Products should be returned in the same condition in which they were received, allowing for reasonable handling necessary to inspect the item and subject to applicable consumer law.
Once the return is approved following inspection, eligible refunds will be processed through the original payment method where supported.
International refunds may take additional time depending on the payment provider, banking network and currency conversion process.
Any currency conversion differences or bank and payment-provider charges are subject to the applicable provider's terms and cannot always be controlled by Grabpanda.
8. Undelivered or Refused International Shipments
If an international shipment is refused, abandoned or returned because the customer does not complete the required customs formalities or pay applicable import charges, the matter will be reviewed individually.
Any refund or deduction of shipping, customs, return-to-origin or other charges will be handled in accordance with applicable law and the circumstances of the shipment.
Refusing delivery does not automatically constitute an approved return.
9. Contact for International Returns
For international return requests, customs-related queries or refund assistance, please contact:
Email: hi@grabpanda.com
Website: https://grabpanda.com/
Please include your order number and delivery country in your communication.
r's terms and cannot always be controlled by Grabpanda.
8. Undelivered or Refused International Shipments
If an international shipment is refused, abandoned or returned because the customer does not complete the required customs formalities or pay applicable import charges, the matter will be reviewed individually.
Any refund or deduction of shipping, customs, return-to-origin or other charges will be handled in accordance with applicable law and the circumstances of the shipment.
Refusing delivery does not automatically constitute an approved return.
9. Contact for International Returns
For international return requests, customs-related queries or refund assistance, please contact:
Email: hi@grabpanda.com
Website: https://grabpanda.com/
Please include your order number and delivery country in your communication.