Intellectual Property Rights & Product Authenticity Policy
Last Updated: 10.May.2025
1. About Grabpanda
Grabpanda is an independent online thrift store specialising in pre-owned, second-hand and vintage fashion products.
We source products through flea markets, second-hand clothing markets and other resale channels. Our business focuses on making pre-owned fashion accessible while taking reasonable steps to ensure that branded merchandise listed on our website is genuine.
At present, Grabpanda sources, inspects, lists and sells its own inventory. We do not currently operate an active third-party seller marketplace.
This policy explains our approach to product authenticity, the use of third-party trademarks, copyright protection and the procedure for reporting suspected intellectual property infringement.
2. Product Authenticity & Inspection Process
Grabpanda takes reasonable steps to screen branded products for authenticity before approving them for sale.
Our internal inspection process may include examination of:
External brand logos, branding and labels.
Internal brand tags, care labels and product identification details.
Stitching, fabric, materials and overall construction.
Zippers, buttons, fasteners and other hardware.
Product-specific design features and manufacturing details.
Other identifying characteristics relevant to the particular brand or product.
Products that raise reasonable authenticity concerns during our inspection process are not approved for listing.
We aim to provide accurate product descriptions and photographs so customers can examine the actual items before purchasing.
Important clarification: Our inspection is an internal screening process conducted by Grabpanda. It is not an official authentication service, manufacturer certification or verification issued by the respective brand owners.
We do not claim to be authorised by, affiliated with or endorsed by the manufacturers of the branded products offered on our website.
3. Pre-Owned Product Condition & Transparency
Products listed on Grabpanda are generally pre-owned, second-hand or vintage items.
As a result, individual products may show varying degrees of previous use, including ordinary wear, fading, minor imperfections, repairs or alterations.
We aim to represent each product accurately through its description, condition assessment and actual product photographs.
Where identified, material defects, visible damage, missing components or alterations are disclosed in the relevant product listing.
Customers are encouraged to review the product description, condition information and available photographs before placing an order.
The presence of a brand name or logo on a pre-owned product does not, by itself, constitute a representation that the item is new, manufacturer-certified or covered by the original manufacturer's warranty.
4. Use of Brand Names, Logos & Trademarks
All brand names, logos, trademarks, product names and other identifying marks displayed on Grabpanda belong to their respective owners.
Grabpanda uses brand names and product identifiers for the limited and descriptive purpose of identifying and accurately describing the genuine pre-owned merchandise offered for sale.
Where brand logos or trademarks appear in product photographs, they are shown as identifying features of the actual physical products being offered.
Grabpanda does not claim ownership of any third-party trademarks or intellectual property.
Unless expressly stated otherwise, Grabpanda is an independent retailer and is not affiliated with, associated with, sponsored by, endorsed by or authorised by any brand owner or manufacturer whose products are listed on our website.
Nothing in this policy is intended to suggest an official commercial relationship, partnership, dealership or brand-authorised reseller status.
The use of third-party brand names and trademarks is intended to be consistent with applicable intellectual property laws and honest descriptive commercial practices.
5. Copyright & Product Photography
Grabpanda aims to use original product photographs taken by or for our team, or other images that we are authorised to use.
Our product listings are intended to display the actual pre-owned items offered for sale.
Where relevant, we provide additional photographs showing:
Brand logos and external labels.
Internal tags and care labels.
Product identification details.
Zippers, buttons, fasteners and other hardware.
Visible wear, imperfections or damage.
These photographs are provided to help customers inspect the actual product and make informed purchasing decisions.
Logos, trademarks or other protected elements visible in photographs are not claimed as the intellectual property of Grabpanda.
We respect third-party copyright and do not knowingly reproduce or publish copyrighted photographs, product descriptions, artwork or other protected material without appropriate permission or another lawful basis.
Copyright in photographs and other original content remains with the respective copyright owner, subject to applicable law and any valid licence or assignment.
If a copyright owner believes that material displayed on Grabpanda infringes their rights, they may submit a report using the procedure described below.
6. Reporting Intellectual Property Infringement
Grabpanda respects the intellectual property rights of brand owners, manufacturers, copyright holders and their authorised representatives.
If you believe that a product listing, photograph, description or other material displayed on Grabpanda infringes your intellectual property rights, you may submit a written complaint through our official website contact page.
Reports may relate to:
Suspected counterfeit or unauthorised branded merchandise.
Trademark misuse or misleading brand representation.
Unauthorised use of copyrighted photographs or artwork.
Unauthorised reproduction of product descriptions or other protected content.
Other suspected intellectual property violations.
To help us investigate the complaint, please provide the following information:
Complainant details: Full name, organisation (if applicable), email address and contact number.
Rights holder details: Name of the brand owner, copyright owner or other intellectual property rights holder.
Nature of the rights: Identify the relevant trademark, copyright, design or other intellectual property right.
Ownership or authorisation evidence: Relevant registration details, supporting documents or evidence establishing ownership or authority to act on behalf of the rights holder, where applicable.
Reported content: Direct URL of the relevant product listing, photograph or other material.
Description of the complaint: A clear explanation of the alleged infringement and why the reported material is considered unauthorised or unlawful.
Supporting evidence: Relevant photographs, documents, registration records or other material supporting the complaint.
Good-faith declaration: Confirmation that the information provided is accurate to the best of the complainant's knowledge and that they are authorised to submit the complaint, where applicable.
Incomplete reports may require additional information before an effective review can be undertaken.
7. Complaint Review & Corrective Action
Grabpanda reviews intellectual property complaints submitted in good faith.
Upon receiving a complaint, we may:
Examine the reported product listing, photograph or content.
Review available product photographs, identification details and internal inspection records.
Examine available sourcing or purchase records relating to the relevant product.
Request additional information or supporting documents from the complainant.
Conduct further checks where an authenticity concern is raised.
Temporarily restrict, suspend or remove the relevant listing while the matter is being investigated.
Where a complaint is reasonably substantiated, or where we identify a credible concern regarding product authenticity or intellectual property infringement, we will take appropriate corrective action.
Such action may include:
Removing the affected product listing.
Permanently withdrawing the product from sale.
Preventing the affected product from being relisted.
Taking appropriate action regarding unauthorised content.
Cooperating with lawful requests from competent authorities, where required.
Where a complaint cannot be adequately assessed because of missing or insufficient information, we may request clarification or additional evidence before making a decision.
Submitting a complaint does not automatically establish that infringement has occurred. Reports will be assessed based on the information available and applicable law.
8. Future Third-Party Marketplace Sellers
Grabpanda currently operates as an independent thrift retailer and sells inventory sourced and inspected by our team.
If third-party seller functionality is introduced in the future, additional requirements will apply to participating sellers.
These may include:
Seller identity and business verification.
Product authenticity and sourcing requirements.
Restrictions on counterfeit, unauthorised or infringing merchandise.
Requirements concerning original product photographs and listing content.
Seller cooperation with intellectual property complaints and investigations.
Appropriate action against sellers who repeatedly violate intellectual property requirements.
Any applicable marketplace seller terms, verification procedures and intellectual property compliance requirements will be communicated before third-party selling functionality is introduced.
The existence of this section does not mean that third-party sellers are currently active on Grabpanda.
9. Contact & Reporting
For intellectual property complaints, authenticity concerns or requests relating to material displayed on Grabpanda, please contact us through our official website contact page.
Website: https://grabpanda.com/
Please include the subject line "Intellectual Property Rights Complaint" when submitting a formal intellectual property report.
Providing the relevant product URL and supporting evidence will help us identify and review the reported material.
10. Applicable Law & Reservation of Rights
This policy is intended to describe Grabpanda's internal approach to product authenticity, intellectual property protection and complaint handling.
It is not intended to exclude, restrict or override any rights, obligations, remedies or legal protections available under applicable law.
Nothing in this policy limits the statutory rights of intellectual property owners or other persons entitled to protection under applicable Indian laws.
Grabpanda reserves the right to review and update this policy when necessary to reflect changes in its business operations, applicable legal requirements or internal compliance procedures.